FAQ

What type of support do you offer?
At Internet Connection, customer satisfaction is of the utmost importance to us. With that, we have a dedicated support, billing and sales department. You can submit a support ticket to either of these departments by visiting our Support page. There, you will also find a variety of other helpful tools. Do not hesitate to email us at support@internetconnection.net. Anything related to account security will need to be accompanied with either a support ticket or email for verification purposes. You may also reach us at (410) 820-5678.

Do you offer phone support?
Yes, we do offer phone support for your convenience. Feel free to contact us at (410) 820-5678 ext. 1114. or our Toll Free Number 1 888-295-5678.

Do you offer a money-back guarantee?
Internet Connection Inc. stands behind all of its services. All of our services feature an unconditional 120 day money-back guarantee. We are the only company to offer such an amazing money-back guarantee and it is because we are confident in our services.  In the unlikely event that you are dissatisfied with our services, contact us within 120 days of signing up and we will refund your money with absolutely no questions asked. Customers wishing to cancel their accounts may notify Internet Connection Inc. by phone, email, letter or fax and we will then resolve any account issues. For more information, please consult our 120 Day Unconditional Guarantee page.

How long will it take for my account to be created?
Under normal circumstances, the process typically takes only a few hours; however, it may take a little longer if there are difficulties in receiving compensation. Even with this, we do guarantee setup within 24 hours.

What type of payments do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, and Discover) as well as PayPal.  We will also accept checks. This is only on a case-by-case basis and it is encouraged that you contact us directly to verify to avoid any confusion or discrepancies.

Do you offer migration services?
Yes, we do offer migration services if you currently use a standard control panel such as Plesk, Cpanel, Directadmin, etc. If your website does not use a standard control panel, we will evaluate the migration for a fee and do our absolute best at securely transferring these files.

How many IP addresses can I have?
Each VPS comes standard with at least 2 IP addresses. You may purchase additional addresses for $1 per address per month.

Can I upgrade or downgrade at any time?
Should either an upgrade or a downgrade be necessary, simply contact us via email (support@internetconnection.net) or by phone and we can have your account appropriately augmented within minutes.

Where are your servers located?
Our main datacenter is located in Easton, Maryland. We also have facilities in Ashburn Virginia and Dallas, Texas.

What can I host? May I host adult sites?
You may host any site that you’d like through our services; however, the content does have to be legal in the United States as we are an American company. Also, be certain that uploaded content is in compliance with our Terms of Service (TOS) and our Acceptable Use Policy (AUP).

Am I able to host Internet Relay Chat (IRC) services?
Yes, you may host Internet Relay Chat (IRC) services. We only allow these services to be hosted on a case-by-case basis. With that, it is encouraged that you contact us in order to avoid any confusion or discrepancies.

Do you accept international orders?
Yes, we welcome and work with customers from around the world. In fact, we currently host sites in nearly every country on the planet!