Billing FAQ

What payment cycles/terms are available?

You may pay for your Internet Connection hosting account monthly, quarterly, bi-annually and annually with a check, money order or credit card (American Express, Mastercard or Visa). Customers who pay annually will receive a 10% discount on their hosting fees.

When I am an Internet Connection customer, am I bound by any contract?

No, Internet Connection customers are not bound by any contract. However, use of our services implies that you agree to our User Agreement.

Will I receive invoices for my hosting account?

Yes, by default, invoices are sent via email only. If you pay quarterly, semi-annually or annually and would like to receive a hard copy of your invoice delivered via postal mail or fax, simply notify the Internet Connection billing department by email billing@internetconnection.net or by phone (410-820-5678)

How do I change my billing method/cycle?

There are two ways to update/change your billing method/cycle. First, you may use our online form online form. The second way to do this is to contact the Internet Connection billing department by email* billing@internetconnection.net or by phone (410-820-5678).

How do I update account contact information?

To update your account contact information, please use our online form or contact the Internet Connection billing department by email* billing@internetconnection.net or by phone (410-820-5678).

*Due to the insecure nature of email, we suggest that customers either use the online form or contact us by telephone to update credit card account numbers and other sensitive data.