Policies

Policies

Client Services Agreement

Invoicing

Invoices at Internet Connection Inc. are sent by e-mail (postal mail is available on request) at the beginning of each billing cycle. We have four billing options available. They are monthly, quarterly, bi-annual, and annual. If you have monthly billing option your invoice will arrive by email at the beginning of each month. Payment is due within 15 business days of the invoice.
Past Due Accounts

If your account exceeds the 15 business day due date, please contact Internet Connection Inc.’s billing department at billing@internetconnection.net.

Should your account fall past due, our Billing Department will attempt to contact you. If we are unable to contact you within 45 calendar days, we will temporarily suspend services to your account. You will be notified one day before suspension occurs. If, however, we are able to contact you and secure payment arrangements your services will be reinstated free of charge.

If an account is suspended for more than 75 days it will be permanently removed from our servers.
Refund Policy

Internet Connection Inc. stands behind its services. All services feature an unconditional 120 day money-back guarantee. If you are unsatisfied with our services, contact us within 120 days of signing up, and we will refund your money – “No Questions Asked”.

Customers wishing to cancel their accounts may notify Internet Connection Inc. by phone, email, letter or fax – within 120 days of setting up their accounts.